Collaboration for introverts

How can we be more creative? This is a central question of innovation.

A common answer is “more collaboration”. Creativity comes from a diversity of voices from which we can mix and re-mix ideas – adding novel elements and incorporating suggestions from others.

Yet a recent NYT article suggests that the most creative people are introverts, and the most brilliant ideas are developed in isolation, by lone creators who shun collaboration.

So which is correct? Does innovation and creativity stem from “alone time”? Or is it a product of group collaboration?

Our work at Imaginatik suggests that both are “correct” – but in different ways. Collaboration is useful, for at least two reasons. First, it enhances our ability to share ideas and information. Second, we benefit from others’ approaches to problem-solving and critical thinking.

Individual creation is also crucial. In a brainstorming meeting, a wide set of ideas and perspectives can be surfaced – but someone in particular must “put it all together”. This cannot be accomplished in committee. Building a synthetic whole is necessarily solitary work.

The magic formula rests on how you mix collaboration with individualism. Here’s two examples of how this works:

  • Facilitation. Unstructured brainstorming can lead to fuzzy results. A skilled facilitator helps support both group sharing and individual refinement. Ideas and perspectives are shared, while creative introverts are given space to connect the dots.
  • Rhythm. “Lone genius” types are not truly loners. Rather, they absorb information and stimuli, and then assemble the pieces heads-down. Organizations benefit by building a “creativity” process rhythm that feeds nuggets to creative introverts, and then sends feedback once the creation has been assembled.

Encourage the right balance in the workplace, and you will see creativity and innovation flourish across your organization.

The “right” team: Easy as turkey soup

Putting a review team together is a lot like making turkey soup - The basic concept is combining a whole bunch of stuff to get something better out the other end. And as in cooking, there’s a recipe to it (Thanks to consultant Sara Husk for the guidance):

  • Keep the team small - Three to eight people will work, depending on the number of ideas coming in.
  • Knowledge is king - Subject matter expertise is a big factor, so they can make a good decision on the business topic at hand.
  • Have the sponsor’s trust - Related to the second point, the sponsor needs to know that the review team will deliver good recommendations on which ideas to move forward or keep on a short list.

Some of a soup’s individual parts, like carrots or celery, perform very well on their own. Other ingredients – crushed black pepper or parsley, for example – need help from the other members of the group in order to bring their particular talents to bear. Once added to the mix, though, they have their place.

The point is to strike the right balance of different “flavors.” Getting that mix right applies to innovation, too, particularly when organizations struggle with getting the right mix of people on review teams to sort, filter and decide on the many ideas generated through collaboration.

Innovation: Fashionable AND relevant?

Innovation is a fashionable thing inside today’s companies.

It is also irrelevant.

Every company feels acutely the need to innovate, yet innovation as a core competence remains largely irrelevant because leaders can’t prove results.

The collection of ideas does not lead inexorably to higher sales or fatter margins, so senior leaders support innovation conceptually, but not always materially. They recognize the need for innovation is huge if they wish to stay successful in a constantly changing, globally competitive world. But they are grappling with the allocation of actual resources to fund and staff innovation programs. Why? Because the clear line to business value is not obvious.

This problem was never more apparent than during Imaginatik’s market research for Results Engine, a new software product for systematically managing and tracking the innovation outcomes of all ideas.

When we asked companies, “How do you track what happens to ideas?” most answered, “We don’t.” This seems like a glaring omission. But there’s a good reason why, and it cuts to the heart of innovation’s relevancy (or lack thereof).

Within most corporate innovation programs, promising ideas are collected and vetted, then transitioned to line managers or project teams for further exploration and eventual launch. Because these project teams are often widely distributed across the organization, the corporate innovation team must follow up one-by-one with line managers to track results. In larger companies with innovation programs across business units or even continents, this follow-up is prohibitively slow and time-consuming.

In corporate finance, companies combine accounting standards with a central software system to track the use of all funds. This allows for centralized planning and reporting. Corporate innovation, by contrast, has no corresponding system (or standards) for tracking and managing how the organization uses its ideas.

Over the years we’ve seen innovation begin to grow into a core discipline for many organizations, just like finance or marketing. It is fashionable today to believe that innovation is the next great management discipline. But to earn a permanent place in the corporate pantheon, innovation must still prove its relevancy to the business.

Measuring the “So What” of innovation

Innovators are under constant pressure of proving value.  Nothing does this more effectively than showing the tangible business value of your implemented innovations and innovation activities.

“But,” you say, “that can take a long time, as in the case of new technologies, or not be immediately obvious with a serendipitous innovation like Post-It Notes.”  I’d agree with you, so I would say we need to focus on what we can accomplish and what can be measured.  I think the most effective way to think of this is: “Where are you in the innovation cycle?”  Our goal here is to get your peers and leaders to say, “Wow, let’s do more of this!” instead of “So what?”

If you’re just starting to make the business case for innovation within your organization, focus on participation, cycle time and quick win metrics.  For example:

  • Number of employees actively participating in our innovation efforts
  • How did using new, innovation methods positively impact our cycle time
    • For example, do you no longer have to wait for the annual conference to innovate
    • Do you now have the ability to work with a larger group who have a greater diversity of life experiences
    • Can you more quickly innovate around customer pain points or business problems
  • Number of quick win concepts implemented
    • Focus on business issues you can impact within a short (3-6 month ) time period
    • Focus on strategic business issues where there are already resources available

If you’ve made the business case for a small innovation effort, and now you’re looking to expand and mature your program, focus on spread, individual goals and your execution process.

  • Number of employees trained in innovation methodology and creative techniques
  • Individual innovation goals for leaders
    • Using innovation methods for solving strategic business issues, achieving growth and/or customer concerns
    • Sponsoring X number of innovation projects over the course of the year
    • Supporting and embedding an innovation culture within your business unit / department / etc.
  • Innovation execution process
    • Measure each step or stage in your process for how long (in time) it takes to make it through each step.  For example, if it takes 6 months to go through concept and business case development, you would know that is too long and you’ll need to adjust either the process steps or the number of resources.
    • Measure how many concepts fall out of each stage.  Every idea that goes into your execution process, should not be implemented.  This metric can tell you how well decisions are being made.  If you find very few concepts are moving out of your pipeline process, this indicates a need to look at the decision making criteria and how well the criteria is understood and used.

If you’re at the point where you have a fully embedded organizational process, congratulations! – you’re in an elite crowd.  From here, you’re most likely measuring your innovation process, your pipeline, your leaders and individual performers.  Innovation is now a way of life – “Whew! we’re done, right?”  Not quite.  From here, let’s consider adding (and of course measuring) external innovation, blue ocean innovation, business model disruption, etc.

  • How frequently are you innovating with external parties?  Customers, suppliers, partners, universities, etc.
  • How many blue ocean or new business model dreaming and discovery sessions do you have?
  • How many people in your organization are trained in breakthrough innovation methods?
  • How do you measure the execution of these new-to-the-company, new-to-the-market, new-to-the-world projects?

This is a lot of measurement to consider, and yet I’m sure it’s just the tip of the iceberg.  Where do you think your team is at in the innovation maturity model?  What types of metrics would you add to this list?

ILF Washington wrap-up

ILF Washington

Click the image above for photos from the Innovation Leaders Forum.

The Washington, D.C. Innovation Leaders Forum has come to an end, but don’t let that stop you from learning from the event.

Click the links below to be taken to the recaps of the presentations, which included speakers from NASA, Argo Insurance, Imaginatik, and more.

  • Donna Sturgess, Buyology Inc.: shows how to unleash inner energy and focus it toward innovation.
  • Doug Comstock, NASA: talks about his organization’s use of Grand Challenges to form a technology roadmap at NASA.
  • Jim Euchner, Princeton Growth Partners: discusses how to work across functional boundaries to make innovation work.
  • Julie Anixter, Maga Design: talks about how to manage current innovation trends and how to spot the next ones.
  • Bill Burrows, VP, Argo Group: shares his organization’s innovation story.
  • Bill Truettner, Imaginatik: demonstrates how Innovation-As-A-Service accelerates innovation.
  • Rob Spencer, Director, Imaginatik Research: leads us in a discussion on how to make better business decisions.

Rob Spencer, Director, Imaginatik Research

Rob Spencer, director of research at Imaginatik, leads us in a discussion of how to make better business decisions.

Click here to watch the presentation

Bill Truettner, consultant, Imaginatik

Bill Truettner demonstrates how Innovation-As-A-Service accelerates innovation.

Click here to follow the presentation

Bill Burrows, VP, Argo Group

Bill Burrows presentation

Bill Burrows of Argo Group International Holdings, Ltd. shares his organization’s innovation story.

Click here to follow the presentation

Julie Anixter, Maga Design

Julie Anixter

Julie Anixter, Chief Innovation Officer of Maga Design Group, talks about how to manage current innovation trends and how to spot the next ones.

Click here to follow the presentation.

Jim Euchner, Princeton Growth Partners

Jim Euchner

Jim Euchner, a visiting scientist at MIT Sloan School of Management and partner at Princeton Growth Partners, discusses how to work across functional boundaries to make innovation work.

Click here to follow the presentation.

Doug Comstock, NASA

Doug Comstock

Doug Comstock, director of partnerships, innovation and commercial space at NASA Headquarters, talks about his organization’s use of Grand Challenges to form a technology roadmap at NASA.

Click here to follow the presentation

Donna Sturgess, Buyology Inc.

Donna Sturgess

The first speaker at the Washington, D.C. Innovation Leaders Forum is Donna Sturgess, co-founder of Buyology Inc. and former head of innovation at GlaxoSmithKline, shows how to unleash inner energy and focus it toward innovation.

Click here to follow the presentation

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